Asheville Arborcare

828.565.1984

FAQ

General

  1. What forms of payment do you accept?

    We accept payment in cash, check, Visa, MasterCard, American Express, Discover, and through PayPal. We also have flexible financing options to fit your budget!


  2. How much do you charge to come to my home and give me a written estimate?

    Absolutely nothing! We enjoy meeting new potential clients. The only way we give estimates is to come to your home or office so that the cost is tailored to fit your budget and specific needs.

  3. How long will the project take and what day will you start?

    There is no specific answer to this question. Our availability to start and complete a job is dependent on Mother Nature's cooperation. We complete jobs on a first come, first served basis. This means we will complete jobs in the order received, not based on the size or profit as some companies do. 

  4. What is your mailing address?

    PO Box 9422

    Asheville, NC 28815

  5. What if I'm not satisfied after the job has been completed?

    When Asheville Arborcare agrees to complete a job, we try to be as specific as possible about what all will be done to complete the project. The owner of the company is involved on a first hand basis at every job site to ensure the quality and safety of every project. If not completely satisfied, we will work to our full potential to reevaluate the job and complete it to your satisfaction or work to find a permissable solution.

  6. Is your company insured?

    Asheville Arborcare is fully insured for general liability specifically for tree care. We are always happy to provide you with proof of our current coverage upon request. You can find a link to download current proof of insurance on our "About Us" page.

  7. What is your Privacy Policy?

    What information do we collect?

    We collect information from you when you fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or Asheville Arborcare. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    ; To personalize your experience
    (your information helps us to better respond to your individual needs)

    ; To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

    ; To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

    We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    California Online Privacy Protection Act Compliance

    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    Childrens Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Your Consent

    By using our site, you consent to our online privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

    This policy was last modified on 7/1//2014

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    ashevillearborcare.com
    Po Box 9422
    Asheville, NC 28815
    United States
    [email protected]
    828.565.1984
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